Terms & Conditions

OUR PRODUCTS

Kushaan textiles are hand woven and embroidered textiles which by their nature contain irregularities which add to their beauty. Variations should be expected and make every product unique.

We take every care to ensure that the descriptions and specifications of our products are accurate and correct . However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Although we have made every effort to display the colors of the products accurately, we cannot guarantee that your computer’s display of the colors reflects these colors correctly. Images of the products on our website are for illustrative purposes only.

The silks used in Kushaan Textiles weaves and embroideries are hand dyed by artisans in Uzbekistan resulting in a more delicate fabric than many industrial produced textiles. In order to take the best care of your Kushaan Textiles product, we recommend keeping them out of direct sunlight. Our products are not guaranteed against fading.

Kushaan Textiles products need additional fire proofing, done by a third party specialist if the fabric is intended for public or commercial use.

PAYMENT

The prices published on the site, payments and invoices for orders are in USD, with the exception of the UAE site where the prices are published in AED. We accept Mastercard, Visa, Visa Debit.

PLACING AN ORDER

By placing an order you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries relating to these Terms and Conditions ,or your order, please get in touch via email before placing your order to request further information.

By placing an order via our website you are making an offer to Kushaan Textiles to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received. A contract between you and Kushaan Textiles for the sale of our products will only exist once an order has been accepted and processed.

Kushaan Textiles shall have the right to cancel your order (or part of it) which has not yet been delivered and shall provide you with a full refund if it exercises this cancellation right.

DELIVERY

For goods currently in stock and ready to ship, orders will be dispatched within 1 working day. Local UAE orders will be sent via Aramex and orders for Rest of the World will be sent via DHL. You will receive a confirmation email with tracking details. If bespoke goods have been purchased, a unique dispatch date will be discussed on a case by case basis.

RETURNS

If you are not satisfied with your purchase, you can return order for a full refund within 28 days. You will be responsible for the arrangement and cost of return shipping and delivery via courier with the exception of damaged items.

Please email us to let us know that you intend to return the goods on helpme@kushaan.co

All products purchased on sale, or with our bespoke service, are final sale and non returnable.

In order to receive a full refund, the goods must returned to our address below via courier. We will not accept returns sent by post as Dubai does not deliver door-to-door post. The goods must be received by us in the exact same condition in which they were delivered to you and Kushaan Textiles will take no responsibility for any damage to the goods incurred by third-party couriers or shipping agents engaged by you.

Please send returns via courier to:
Kate Keenan
Kushaan Textiles
23 Hasheyah Street
Umm Suquiem 1
Dubai
UAE
Ph: +971 50 115 2867

CLEANING AND CARE

Your Kushaan Textile handmade artisan textiles are strictly dry clean only. It is recommended that you use a premium dry cleaner which uses mild detergent when possible.

Kushaan Textile’s products should be kept out of direct sunlight and are not guaranteed against wear or fading.